Specific Accountabilities 1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
1. Governance & Calibration of all audit types (approval, risk based, CAP, target) to ensure consistent standards, clinical policy alignment and a robust governance framework across benefits. 2. Independent Audit (DWP) Review, Challenge & Escalation. Triage
Accountabilities 1. Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements. 2. Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and