The Data Analyst Level I is responsible for collecting, processing, and analyzing data to extract valuable insights and support decision-making across the Credit Union. This role involves managing product reporting, market share and rate data, and providing business intelligence to improve
Owns the daily operation and administration of contact center technology platforms, ensuring optimal configuration, routing, and performance across systems such as Five9, Level.ai, Calabrio, and PinDrop. Drives continuous improvement of AI, automation, and call flows while
Primary Function: The Lock Desk Analyst provides a crucial role to optimize ICCU’s capital and liquidity by managing access to external capital markets and leading capital market transactions. They are responsible for fulfilling, pricing, lock, re-lock, lock
The Compliance Supervisor will lead the establishment, oversight and enhancement of the organization’s Compliance Management System (CMS), ensuring adherence to federal consumer financial laws and internal policies, under the guidance of the Assistant Vice-President of Compliance.