Contact Center Analyst The Contact Center Analyst is a high impact triad role responsible for integrating data across Workforce Management (WFM); Training; and Quality Assurance (QA). You will be the engine of the department; ensuring that staffing levels are
Job Title Duties The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have
Contact Center Analyst (Training & Quality) Under the direction of the Director and/or supervisor; the Contact Center Analyst (Training & Quality) is primarily responsible for creating; producing; and analyzing management reports to support patient access operations. This high-impact