Position SummaryWe are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part of a large enterprise transformation program.The
Role Overview Own and build the full diagnostic, observability, and RCA infrastructure that makes Sage Care’s AI assistant trustworthy and debuggable— in real time and post‑call. This engineer builds the visibility layer across telephony, transcription, reasoning,
Trident Consulting is seeking a IVR Product Delivery” for one of our clients in Rosemead, CA 91770” A global leader in business and technology services. Title: IVR Product Delivery Manager Location: Rosemead, CA 91770 Work Arrangement:
United States Digital Space LLC is seeking a Senior IVR Developer to join the Contact Centre and Customer Assistance team in Laguna Niguel, California. This role will design, develop and support DTMF and conversational IVR applications within
Day-to-Day Responsibilities/Workload IVR/IVA Platform & Migration Specialist Role Summary Leads discovery, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions. Analyzes existing call flows, prompts, integrations, data dependencies, and
Job Title Leads discovery, configuration analysis, telephony/routing design, and migration of customer journeys from legacy IVR platforms to IVA solutions. Analyzes existing call flows, prompts, integrations, data dependencies, and routing logic, then translates approved requirements into
Job Title Required Education: Bachelors Degree Required Experience, Knowledge & Skills: • 3+ years of experience in product management, digital product delivery, customer experience, contact-center technology, conversational AI, or a related field • Experience with IVR,
Responsibilities and duties: Current-State IVR Discovery Inventory and analyze existing IVR applications, call flows, prompts, menus, routing, transfers, business rules, and configurations. Document DTMF, speech recognition, retries, timeouts, fallbacks, error handling, variables, data exchanges, and state management.