Essential Duties and Responsibilities: - Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives. - Conduct regular monthly, annual, and ad-hoc performance reviews for the team.
Essential Duties and Responsibilities: - Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns. - Respond effectively to all forms of
Essential Duties and Responsibilities: - Review MDE (Medical Disability Examination) requests for consistency with the DBQ. - Review MDE reports and DBQs (Disability Benefits Questionnaires) for completeness and typographical and grammatical correctness. - Communicate with medical
Essential Duties and Responsibilities: - Conduct an orientation training with newly contracted providers via a communication platform. - Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading,
Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents,
Essential Duties and Responsibilities: - Make outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them
Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents,
Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents,
Essential Duties and Responsibilities: - Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs. - Work with clients to create strategies and frameworks. - Architect and design application solutions.
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation
Essential Duties and Responsibilities: - Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners. - Function as point of contact for data and analytical usage
Essential Duties and Responsibilities: - Determine and define projects and objectives. - Manage project planning efforts and documentation. - Maintain project portfolio through established tools and processes. - Develop and manage a detailed project schedule and
Essential Duties and Responsibilities: - Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule. - Monitor schedule progress, and implement corrective measures as
Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of