General Manager The General Manager (GM) is responsible for the day-to-day store operations and business results. The GM is responsible for staffing the store, building sales, managing controllable costs, and labor, consistently delivering top-notch guest service,
Assistant Manager The primary role of the Assistant General Manager (AGM) is to develop into a store leader and to be capable of running the store in the absence of a General Manager. An AGM is
Shift Lead A Shift Lead is responsible for supporting the overall shift operations, sales performance, and execution of brand excellence in a store. Shift Leads typically support a staff of 1 to 8 team members and