POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
Role Summary The Senior Analyst position will leverage financial knowledge and business acumen to develop financial analyses and models, draw conclusions and make recommendations that provide actionable insights on results and drive improvements. This role will
Customer Support Representative Phone Support Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow
Essential Duties and Responsibilities: - Responsible for technical solutions and pricing regarding new RFPs, RFIs. - Serve as subject matter expert to assist projects on technical matters and address needs of the client and other stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS117, P3, Band 6 Job-Specific Essential Duties and Responsibilities: - Analyze AWS and Azure cloud environments to support provisioning, operations, lifecycle management, and performance monitoring across enterprise
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS165, T3, Band 6 Job-Specific Essential Duties and Responsibilities: - Provide operational support for AWS and Azure cloud environments, including IaaS and PaaS services. - Manage full
Essential Duties and Responsibilities: - Design, implement, and optimize enterprise SaaS and PaaS platform architectures, automation solutions, and deployment frameworks to improve scalability, availability, security, and operational efficiency. - Lead the evaluation, design, and implementation of
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS166, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Provide senior-level engineering and operational support for enterprise VoIP and VTC platforms across on-premises, cloud, and hybrid
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS124, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Serve as the enterprise Release Manager, responsible for coordinating, planning, and executing releases across multiple teams,
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6 Job-Specific Essential Duties and Responsibilities: - Operate, maintain, and sustain enterprise directory, federation, and Single Sign-On (SSO) services in support of DHS
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS082, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Serve as a senior technical lead responsible for the design, operation, and maintenance of enterprise database
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS088, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Design, implement, and operate enterprise DevSecOps CI/CD pipelines supporting large number of developers across multiple teams
Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures. - Assist with Change Advisory Board (CAB) activities, including
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to