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Owns the daily operation and administration of contact center technology platforms, ensuring optimal configuration, routing, and performance across systems such as Five9, Level.ai, Calabrio, and PinDrop. Drives continuous improvement of AI, automation, and call flows while
We are seeking an IT Helpdesk Specialist to join our IT support team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. La descripción completa
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