1. • Manage a dedicated caseload capped at 25 active Confident Futures participants. • Deliver personalised, holistic and health-informed coaching support. • Complete comprehensive needs assessments and co-produce tailored support plans. • Support participants to build
Specific Accountabilities: Service Performance & Contract Delivery • Lead operational delivery of the Confident Futures contract across the designated CPA. • Ensure achievement of all contractual Customer Service Standards and performance requirements. • Drive a culture
Specific Accountabilities: Service Performance & Contract Delivery • Lead the day-to-day delivery of the Confident Futures service within the designated area. • Ensure all contractual Customer Service Standards are achieved. • Monitor starts, engagement, support plans,
1. Participant navigation and access support • Support participants where progression is affected by system, access, communication, service or environmental barriers. • Help participants understand available local options and make informed choices about support routes. •