Specific Accountabilities: Service Performance & Contract Delivery • Lead operational delivery of the Confident Futures contract across the designated CPA. • Ensure achievement of all contractual Customer Service Standards and performance requirements. • Drive a culture
1. Lead the development, maintenance, and enhancement of data models, dashboards, and reports to monitor key performance indicators related to assessment quality and outcomes. Oversee and lead the application of advanced statistical analyses to identify trends,
Accountability 1. Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25% 2. plan and attend meetings and
Specific Accountabilities: Service Performance & Contract Delivery • Lead the day-to-day delivery of the Confident Futures service within the designated area. • Ensure all contractual Customer Service Standards are achieved. • Monitor starts, engagement, support plans,
1. Participant navigation and access support • Support participants where progression is affected by system, access, communication, service or environmental barriers. • Help participants understand available local options and make informed choices about support routes. •