Analyst Position FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nations largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect
Essential Duties and Responsibilities: - Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners. - Function as point of contact for data and analytical usage
Essential Duties and Responsibilities: - Oversee the ongoing developments and operations of a high-performing Data Science, Reporting, and Business Analysis team, providing vision, guidance, and mentorship to staff. - Compile and evaluate data to improve operations
Specific Accountabilities 1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.