Specific Accountabilities 1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation
Essential Duties and Responsibilities: - Design systems and programs to meet complex business needs. - Code, test, debug, implement, and document moderately complex software programs. - Prepare detailed specifications from which programs are developed and coded. -
Essential Duties and Responsibilities: - Apply systems analysis and testing techniques and procedures to ensure software or system functional specifications are correctly identified. - Create test-related work products (test cases/scripts, test datasets, test validation and verification results etc.) per testing standards
Essential Duties and Responsibilities: - Design systems and programs to meet complex business needs. - Code, test, debug, implement, and document moderately complex software programs. - Prepare detailed specifications from which programs are developed and coded. -
Essential Duties and Responsibilities: - Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs. - Work with clients to create strategies and frameworks. - Architect and design application solutions. -
