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Owns the daily operation and administration of contact center technology platforms, ensuring optimal configuration, routing, and performance across systems such as Five9, Level.ai, Calabrio, and PinDrop. Drives continuous improvement of AI, automation, and call flows while
As a Quality Assurance (QA) Specialist , you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures,
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