Role: Application Support Software Engineers
Location: Canberra, ACT
Contract: 12 months contract + extension
Security clearance: NV1 Security Clearance
Key duties and responsibilities
Job Specific role description:
Responsibilities will include, but are not limited to:
- Provide systems administration, monitoring and level 2 and level 3 technical support.
- System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
- Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
- Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
- Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
- Adhere to established safety, security and quality standards.
The Skills Framework for the Information Age (SFIA) has been used to inform the requirements.
Skills/Levels:
- Delivery and operation - Technology Management - Application Support (ASUP) - Level 5
- Delivery and operation - Technology Management - System Software (SYSP) - Level 4
- Delivery and operation - Service Management - Problem Management (PBMG) - Level 5
Technical skills
Minimum 5 years' experience supporting Government IT Systems / Relevant Microsoft certifications.
Essential criteria
- Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
- Experience with scripting languages (PowerShell) and task automation.
- Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
- Experience working with software development teams and understanding of the Software Development Life Cycle.
- Knowledge of ITIL Incident, Problem, Change and Release Management processes.
- Strong problem-solving skill with the ability to resolve complex technical issues.
Desirable criteria
- Windows server and Linux administration skills.
- Release automation using Azure DevOps or similar tools.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
- Strong communication (verbal and written) and interpersonal skills.
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