Technical Program Manager
You will join a team building complex, cloud-native SaaS and AI-powered products that move from concept through production launch, adoption, and ongoing operation. The team works across product management, engineering, applied AI/ML, data, infrastructure, security, compliance, customer experience, and go-to-market partners to deliver customer-ready capabilities at scale. This is a highly multi-functional environment where transparency, execution, rigor, and strong partnership are critical to success. The work is fast-moving, and focused on delivering enterprise-grade products and AI capabilities that are reliable, secure, and built for real-world adoption.
Your Impact
As a Technical Program Manager, you will lead sophisticated SaaS and AI-powered product initiatives from strategy through production delivery and operation. You will bring structure to ambiguous programs and drive alignment across large, multi-functional teams.
- Turn product and technical strategy into clear plans, milestones, dependencies, success metrics, and ownership across teams.
- Lead large programs with moderate to high risk, multiple interdependencies, and impact across customers, partners, platforms, and releases.
- Lead programs spanning product, engineering, design, data, applied AI/ML, infrastructure, security, compliance, customer experience, and go-to-market teams.
- Influence product and technical roadmaps by managing critical paths, sequencing, architecture dependencies, delivery tradeoffs, risks, resources, and commitments.
- Lead agentic AI programs from definition through production and iteration, coordinating agent workflows, model and tool integration, grounding, evaluations, guardrails, observability, and human oversight.
- Establish evaluation-driven delivery practices so AI quality, safety, latency, cost, and reliability are measured before launch and monitored in production.
- Partner with engineering and quality teams to define validation, release, observability, and operational-readiness requirements for continuous integration and deployment.
- Communicate program status, technical tradeoffs, risks, and decisions to executive audiences with clear recommendations.
- Provide guidance and mentorship to other program managers and team members while driving a strategic horizon of one year or more.
Minimum Qualifications
- Bachelor's degree with 8+ years of related experience, Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience.
- Experience leading complex technical programs for enterprise SaaS products through production launch and ongoing operation.
- Experience directly leading at least one generative AI, LLM-based, or agentic capability through development, production launch, and post-launch iteration.
- Previous experience leading cross-functional technical programs through influence in a highly matrixed organization.
- Experience in cloud platforms, APIs, distributed systems, data systems, and modern AI development and deployment practices.
Preferred Qualifications
- Experience leading multi-team SaaS or AI programs involving cloud-native architecture, API integrations, data platforms, AI evaluations, security, reliability, and customer-facing production launches.
- Experience with generative AI and agentic systems, including agent orchestration, tool use, retrieval-augmented generation, evaluation frameworks, guardrails, observability, and human-in-the-loop workflows.
- Ability to understand system architecture, identify cross-platform dependencies, facilitate engineering tradeoffs, and translate complex technical risks and decisions for executive audiences.
- Experience applying fit-for-purpose development and execution practices, including Agile methodologies, to improve planning, decision-making, delivery, and learning.
- Strong ability to bring structure to ambiguous initiatives, drive timely decisions, and create accountability across product, engineering, security, compliance, customer experience, and go-to-market stakeholders.
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