Job Summary Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere
JOB SUMMARY: The cage cashier is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for
JOB FUNCTIONS: Enforces company security/safety regulations. Guards transfer of money and chips from Change Booth to Main Cage. Performs all security/safety related duties. Represents company and its property to ensure all Casino regulations are adhered to
Job Description: Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book Manage the operational cost of the sports book, with a focus on labor costs
JOB SUMMARY: The Slot Performance Assistant Manager will assist in leading the operation of Slot Performance at Horseshoe Baltimore. JOB FUNCTIONS: Responsible for supporting the Manager of Slot Performance in all departmental initiatives related to hiring,
Essential Job Functions including the following but other duties may be assigned: Leads and supports Poker team in order to create legendary customer service. Ensures Poker staff has the training, tools and mindset to enable them
ESSENTIAL JOB FUNCTIONS: Provides direction and development of support staff and team members, resulting in strong self-managed teams. Interviews, hires, and ensures proper training of new team members. Assists with employee timesheets. Supervises day to day
Operations & Service Leadership Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues. Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience. Lead
KEY JOB FUNCTIONS: • Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes • Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members • Retrieves drop boxes
KEY JOB FUNCTIONS – OPERATIONS & CULINARY LEADERSHIP • Supervise and direct daily Employee Dining Room culinary operations. • Lead food production, preparation, presentation, and portion control. • Support banquet functions, marketing events, VIP events, and
JOB SUMMARY: Brew Brothers Servers provide friendly, prompt, knowledgeable, upscale service consistently to guests. Must possess the willingness to provide friendly service support to fellow servers while still maintaining precise and coordinated team responsibilities with the
All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the Horseshoe Casino Baltimore.
· Delivers great customer service by dealing all games offered by Horseshoe Baltimore in a friendly and helpful manner with an upbeat/positive attitude. · Assists in training guests not familiar with various table games products. ·
Coordinate and flawlessly book all guest travel and entertainment accommodations, including special event reservations, restaurant reservations, hotel stays, transportation, shows, and special amenities. Foster and maintain positive relationships with guests to ensure exceptional service and guest
Cage Cashier The cage cashier is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for
Job Summary Maintain a sanitary environment for food and beverage preparation and storage, as well as maintain the dish stations, all kitchen areas, and restaurant back of the house areas while assisting the Stewarding Supervisors &
Job Summary KEY JOB FUNCTIONS OPERATIONS & CULINARY LEADERSHIP Supervise and direct daily Employee Dining Room culinary operations. Lead food production, preparation, presentation, and portion control. Support banquet functions, marketing events, VIP events, and special catered
Job Title Job Summary Writes tickets and processes cash winning tickets Handles customer questions and disputes Counts cash at the beginning and end of each shift Ensure all customers, whether regular or infrequent, are made to
Job Summary Key job functions include counting, sorting, and organizing all money, coupons, chips, and paperwork from the drop boxes. The role also involves lifting and displaying empty drop boxes to surveillance personnel and/or fellow team
Marketing Specialist We are seeking a talented Marketing Specialist to join our team. The Marketing Specialist is responsible for providing superior service to both internal and external guests and is responsible for assisting the Director and